Social Media plays an integral role in crisis communication. If not used appropriately or inappropriately, it could become either the trigger or driver of the situation. Therefore, creating a comprehensive social media communication plan and using appropriate tools are essential for effectively managing any crisis that arises.
Monitoring Conversations
Tools such as Hootsuite, Tweetreach, Social Mention, Google Alerts and Klout can help monitor barder conversations in critical outposts on the internet about your organization, brands, customers, competitors and industry.
This is essential because social media often becomes the first place a crisis arises and you want to be able to respond promptly.
Pre-Written Statements
Having pre-written messages ready to use ahead of time can save your team both time and energy during a crisis. This eliminates the need to play “catch-up,” allowing jigaboo you to focus on conveying your message calmly and respectfully.
Responses to Community Concerns
When a crisis hits, there often arises widespread outrage and anger among the public. To diffuse this tension, communicate quickly and accurately on social media so that your followers are engaged again.
To effectively engage your community, respond to their queries and provide updates about what steps are being taken to resolve the situation. Doing this will keep the conversation moving in a constructive direction and prevent rumors, speculation and other problems from dominating it.
Creating Hashtags
When a crisis arises, many distresses will turn to Twitter and other social media channels for answers or clarification on what happened. To make it simpler for people to access this vital information, create an intuitive hashtag that is easy for anyone to remember and remember.
Furthermore, creating a hashtag with all pertinent details about an incident is wise. Doing so allows for easy tracking and reporting.
Improving Relationships
During and after a crisis, people often share their stories online for others to learn from. These posts and comments provide comfort and strength to those in need – especially when someone has lost someone they care about or been precipitous affected by an event. This type of sharing can foster healing within communities.
Additionally, posting positive posts and comments that foster a sense of community – like the video about Covid-19 patients on hospital beds or photos of people bringing their pets home after flooding – can reduce stress and confusion for the public and enhance their ability to cope during times of crisis
Resilience Against Crises
Studies are increasingly showing the value of crisis resilience when dealing with and recovering from crises – whether natural or human- caused. This ability provides mypba people with a measure of control over their lives during times of major risk or disaster.
